Fuller Group envisions itself as part of its customers larger overall operation.
Our goal is for the client to be successful molding its operation to its customer’s processes and procedures, business model, customizing services for each client. Fuller sets its standards not just against best in class in the Custodial-Maintenance Industry, rather it also adopts the higher standard of its customers.
What began as a sales and distribution company specializing in high quality cleaning chemicals, materials, equipment, and paper products, evolved to become the leading provider of quality integrated facility maintenance in Puerto Rico, serving over 14,500,000 square feet. The business is currently run by the second generation.
Fuller Group is made up of over 1,500 families
All of who get up every day, to do their best to be a positive impact on the customers they serve, the communities of which they are part, and the lives they touch.
Mission
Conglomerate of companies committed to providing the best solutions, products, and services in an integrated manner with a continuous improvement approach to guarantee total customer satisfaction.
Vision
Corporate structure that supports a group of companies, divisions, and initiatives that promote and increase the quality of life and overall wellness of the communities we impact.
Milestones of Progress:
The Fuller Group Legacy
In the 70s, now also owner of Fuller Group Puerto Rico, he continues to grow his business in Puerto Rico. As with Fuller, his trademark was the “Handshake Deal”. Venancio always kept his word; he had very loyal customers who knew they could count on him. If he committed his word and honor, he would always stand by it, no matter the outcome.
In 1979, in addition to North Janitorial Services, Venancio forms Antilles Cleaning Services. Antilles Cleaning Services becomes Fuller Group’ flagship company in Puerto Rico, in good part due to the high-profile clients it serves.
Initially Fuller Group provides janitorial services to the electronic companies (GE, GTE, Westinghouse, Sylvania, etc.) relocating to the island. When the second wave, Pharmaceutical Companies, arrive, Fuller Group was ready.
Since the 90’s Fuller Group has maintained Eli Lily and J&J as clients; and has added new clients such as Amgen, Medtronic’s, Lufthansa Technique, Honeywell, Hamilton-Sundstrand a subsidiary of UTC. A major difference between Fuller and its competitors in the industry is that, whereas most service providers maintain their clients on average for 5 years, Fuller Group has maintained its contract, since its inception, with J&J for over 24 years, Eli Lily for over 27 years, and Amgen for over 16 years.
The result of these long-term relationships is that Fuller Group becomes part of its customers total business service and has adopted pharmaceutical industry strategies including, continuous improvement programs, cost reduction programs, business process redesign, and others. Fuller currently provides these customers with more services at lower total real costs than when they were first signed on.